Frequently Asked Questions
Everything you need to know about your Divi beauty journey.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for skincare and hair products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund, minus shipping costs.
Are Divi products safe for sensitive skin?
Yes, our products are formulated with dermatologically tested, clean ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.
Does Divi test products on animals?
Absolutely not. Divi is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.